Make sych work better

1. Make it so when I record a CD, it does not go back to the beginning of a track.
2. Make the database recognize more CDs. There are many it does not recognize at all although Gracenote recognizes them elsewhere. I put in the new CD Tempest by Bob Dylan and it says "unknown artist." True in 1963, but not today. When I go to edit the album, it says Bob Dylan in the artist space, but it does not appear when I select Bob Dylan as the artist and look for music.
3.Provide a way to get email support so that I do not have to facetiously post these issues as an idea.

I own a 2010 Fusion.