Bad Motor But Excellent Assistance

Thanksgiving night, at 9 PM our 2014 Flex motor started to tap, while on thehighway coming home from Thanksgiving dinner.  14 miles later the motor started to miss badly then it shutdown, and we drifted to sanctuary on a 22 degree night into a motel parking lot.  The motor was toast! And with only 1900 miles on it.  We called Roadsie Assistance, got a live human being on the line quick, who got us a tow truck fast even on a holiday, and called back to check we were okay 3 times during the 40 minute wait for a tow truck.  Excellent support in a bad situation.  Road Side Assistance works great!  Now if the motors would just last a little longer. (PS- the Ford Warranty works well too! New motor installed with in 7 days. )

Related Tags
flex
tow
warranty

Have a story of your own to tell?
Submit Your Story
0 COMMENTS ON THIS STORY
You're the first to comment on this. Have at it!
This discussion is missing your voice.

Your comment has been received and will be reviewed.
Thought of something else? Add another comment.
Comments are moderated in accordance with the
Ford Story Rules of Conduct.
Flex
Flex
Share the Love.
Choose the badge that speaks to you and take the first step into the amazing world of Ford Social.
Learn More >
Check out the family of badges on your dashboard.
View your Dashboard
Flickr
2.0-Liter Engine Coming Early Next Year to the 2012 Ford Focus
Big Red!
Ford Flex
Mustang by Team Baurtwell
Alan Mulally, CEO, and Funkmaster Flex with the Lincoln MKZ hybrid
YouTube
One More Reason: Davids Keyless entry
Amanda Childrens Domain
adam and amy flex dual climate H264   High
One More Reason: Adam and Amie
One More Reason: David Flex
One More Reason: Ryans Back Seats
Promo Promo Promo
Register Now
SOCIAL NETWORKS
|
RSS
|
|
EVENTS
|
BLOGS
|
ABOUT