SYNC®: Say the Word

If you’re not feeling completely in-synch with Ford’s available SYNC,® there are now more places for you to learn more and get help if you need it. Ford has teamed up with the industry’s largest electronics retailer, Best Buy, to help bring consumers closer to the industry-leading SYNC in-car communications entertainment system. Through Best Buy Mobile, the retailer will offer thousands of specially trained associates to assist with Ford SYNC education, training and phone compatibility tests to ensure consumers are maximizing the SYNC experience.

A pilot program with Best Buy stores in Texas kicked off in October. Consumers will be able to experience live SYNC demos and Ford, Lincoln and Mercury customer clinics at more than 30 Best Buy locations. The SYNC demos will show participants how their mobile phones can interact with the voice-activated system, while customer clinics will help new Ford customers improve their understanding of SYNC capabilities by using their actual phones and vehicles.  Local dealers will participate to offer additional expert assistance on SYNC.

“With the ever-changing technology landscape, it was a strategic decision to work with Best Buy to provide our customers another expert resource on the Ford SYNC platform,” said John Felice, general manager, Ford, Lincoln and Mercury Marketing. ”As we expand the capabilities of SYNC, we will need to educate our customers on the full benefits and expanded services of newly added applications.  We couldn’t think of a better way for consumers to learn about new SYNC features than from the experts at Best Buy that they’ve learned to trust.”

Local dealers will remain the primary touch point for consumers interested in purchasing SYNC; however, Best Buy Mobile experts will serve as another resource for consumers looking to learn more about the compatibility of their mobile devices. Under the agreement, Best Buy Mobile associates will provide Ford owners with phone pairing information, helping them get comfortable with SYNC and enabling them to either connect their existing handset or choose a compatible mobile phone.

Best Buy also will include Ford SYNC mobile phone compatibility results in its monthly Best Buy Mobile Buyer’s Guide to identify which of the latest mobile devices work seamlessly with Ford SYNC. The ratings are based on phone compatibility tests conducted by Best Buy’s tech services unit Geek Squad, and are updated frequently.  The SYNC ratings can also be found at

“We have a strong belief that mobile technology should serve people and help them stay connected whether it’s at home, at work or in the car,” said Best Buy Mobile President Shawn Score. ”We are excited to partner with Ford to educate consumers on its SYNC technology.  Best Buy Mobile helps thousands of consumers every day get connected with mobile devices and services that make their lives better, and now we’re ready to do the same thing for Ford SYNC users.”

National SYNC ad campaign rolls out

Earlier this month, Ford Motor Company launched its new advertising campaign for SYNC, called “SYNC: Say the Word,” to further increase awareness around its current voice-activated applications. The SYNC ads will target young, tech-savvy drivers and appear in various print and online media.

“SYNC: Say the Word” will feature robotic “voice agents” that act as personal assistants as voice commands are activated.  There will be a total of nine robots that will each showcase the various applications of SYNC, including turn-by-turn navigation, 911 Assist,TM music search, audible text message reading, hands-free calling, business search, Vehicle Health Report, real-time traffic and My Favorites – news, sports and weather.

To complement print advertisements, Ford will also release 30-second video spots with select robotic voice agents to build awareness of how each SYNC application can be activated by simple voice command.  The company will also make available a total of 11 instructional videos that highlight each SYNC feature on its redesigned consumer education Web site, which can be found at

As SYNC capabilities expand, more experts essential

Ford SYNC seamlessly integrates a variety of technologies, such as an onboard text-to-speech engine, a customer’s mobile phone and network, data-over-voice technology, an off-board routing engine and voice portal. Combined, these technologies enable:

  • Voice dialing allows users to press the “Push to Talk” button on the steering wheel, then say the name of the person they wish to call. SYNC will automatically connect with the names in the mobile phone’s contact list.
  • Voice control of MP3 devices lets users browse the music collection on a connected digital media player, mobile phone or USB drive by genre, album, artist and song title by using simple voice commands, such as “Play Genre Rock,” “Play <artist>” or “Play Track <song title>.”
  • 911 Assist can place a call directly to a local 911 emergency operator in the event of an accident involving the activation of an airbag, or on certain vehicles, the emergency fuel pump shutoff. If an occupant cannot respond, SYNC can deliver a recorded message to the 911 service to alert an operator that a crash has occurred.
  • Vehicle Health Report gives customers the ability to monitor and manage their vehicle’s health in a single, easy-to-read report and receive important notifications. The report includes diagnostic systems’ statuses, scheduled maintenance, needed repairs from the last dealership visit, and will even alert owners of any open recalls. Reports can be viewed at
  • Traffic, Directions and Information, SYNC’s newest application, can deliver personalized traffic reports, precise turn-by-turn driving directions and up-to-date information including business listings, news, sports and weather – without the need for a built-in or aftermarket navigation system.

Below is a fact sheet on the features of SYNC. You can view the fact sheet on this window, or click here to see the fact sheet on

SYNC Overview

Related Tags
hands-free technology

KC Why, oh why, did Ford team up with those shylocks at BestBuy? The SYNC system is very easy to navigate/use & if you have ANY questions, ANY Ford dealer is more than glad to answer questions & help out. It's sad that Ford has to waste more money on joining up with this corporate monster, I'd rather see the money stay in the company or spread out to the better dealerships. Boo on BestBuy!
4 year(s) ago via
Tami I absolutely love sync and don't think I could drive without it anymore. It takes handsfree to a whole new level.
5 year(s) ago via
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