Ford Quality and Productivity Leader Mike Hardie Hosts a Live Chat

Mike Hardie has responsibility for what may be one of the most challenging aspects building vehicles: Quality. Specifically, he develops the quality plan to drive quality processes and discipline throughout the design and production of Ford vehicles.

Read the chat that took place October 30, 2009, to see what Hardie had to say about quality, and what the team is doing to protect and improve quality at Ford.
<a href="http://www.coveritlive.com/mobile.php?option=com_mobile&#038;task=viewaltcast&#038;altcast_code=386c12b7fb" mce_href="http://www.coveritlive.com/mobile.php?option=com_mobile&amp;task=viewaltcast&amp;altcast_code=386c12b7fb" >Live Chat with Mike Hardie, Ford's Director of Quality &#038; Product Planning</a>

During his career at Ford, Mike has held many positions in problem solving, reliability engineering and statistical applications.  Prior to working at Ford, Mike was in the aerospace business, developing aircraft simulation systems for military programs.

Hardie, a native of Salem, Oregon, holds a bachelor's degree in Mechanical Engineering from Oregon State University in Corvallis, Oregon, and a masters degree in Engineering Management from the University of Michigan.
Mike Hardie 06/22/2010
Here is a quote pulled directly from the Consumer Reports website:

"Ford consolidated its position as the only Detroit automaker with world-class reliability. The Fusion and Milan led the charge; four-cylinder, front-wheel-drive V6, and hybrid versions got top marks.

Of the 51 Ford, Mercury, and Lincoln products that we surveyed, 46, or about 90 percent, were average or better, including the new Ford Flex SUV. "

I think this says it all for me! An American company with world class reliability - take Consumer Reports advise and go drive a Fusion and see for yourself!

Mike Hardie
Mardene Patton 05/16/2010
I'm thinking about a Ford Escape when my Husband and I are able to get a new or newer car it be our last one to carry us through our remaining years. I like the larger one, but it also has to be fuel wise too. What is your thoughts there.
Steve 04/13/2010
I have traditionally purchased Hondas and Toyotas for their reliability and in particular their durability. I would define durability as not having anything break or fail outside of normal maintenance. That is different from new vehicle initial quality ratings. I've been interested in Ford lately, but for me the ultimate measurement is the Consumer Reports ratings for vehicles that have aged. When American vehicles can acheive a similar CU durability record as a Honda for example, I will enthusiastically buy one! I do think it Ford is off to a good start though by emphasizing quality.
Mark Schirmer 11/04/2009
Glad you are interested in the Leno car -- which is actually a full-on 100% electric Focus. It has the full BEV running gear that we are developing for sale in the next-generation Focus. The Focus BEV -- a full electric vehicle -- will go on sale in the United States in 2011. Small numbers at first, of course, but we are moving in the electric direction. -- Mark Schirmer, Ford Motor Co.
Patrick 11/03/2009
Hi Marie,

The European Ford Focus 5 door hatchback that appears on The Jay Leno Show is fully electric and is not a hybrid car. It sure is a beautiful car. I wish this was the Focus that Ford offered here in the U.S. right now. Thankfully we will be getting the all new 2011 MKIII Focus later next year. Additionally, the all new 2011 MKIII Focus will be making its global debut at the 2010 North American International Auto Show in Detroit in early January 2010. I can't wait!
Marie Cavins 11/02/2009
I love the hybyrd on the Jay Leno show. I want a 100% electric car. When will they be available? Congratualtions to Ford on not taking TARP money and making a profilt this past quarter.
Pam Cook 11/01/2009
Mr. Hardie, I just wanted to tell you how proud I am of Ford for not taking any Goverment money. Thank you for showing the American people how a Company can be run right. My mom worked for Ford 32 years and they were very good to her. She has passed away but I know she too would of been proud. Keep up the good work. Ford will be # 1 to me always
Maureen 10/30/2009
Very impressive interview. I'm glad it was shared with me. Keep up the good work!
Mary Sinyard 10/30/2009
Thanks for replying to me directly! That was awesome, let's do it again. I love Ford. Go Ford.
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