Preview of the Latest MyFord Touch Upgrades and Enhancements

Jennifer Brace is a User Interface Engineer for Ford, which means that how people interact with the controls for the systems in their Ford vehicle is very important to here. She walked us through the various ways that MyFord Touch® will soon be faster, simpler and better, demonstrating the upgrades and enhancements at the 2012 International Consumer Electronics Show (CES). Click here to see all of the Ford stories form the show.

The new touch-screen interface features simpler graphics and controls that are easier to use. Customers will also experience significantly faster touch-screen response times, one of the top requests from owners.

New features include support for tablet devices and Audible.com audiobooks, improved navigation maps and enhanced voice recognition interaction

These MyFord Touch upgrades will launch first on the new 2013 Ford Escape, Flex and Taurus. Also, owners located in the U.S. will be mailed a USB flash drive with the software upgrade for installation that they can do at their convenience. If they prefer, owners may also visit their local Ford or Lincoln dealer for the software installation. The upgrade mailing will include instructions informing owners how to simply plug the USB flash drive into the MyFord Touch Media Hub’s USB port in order for installation to automatically begin. These upgrades are offered at no charge to existing MyFord Touch owners.

Since MyFord launched, Ford has held four customer clinics in which hundreds of owners talked directly to Ford engineers about their experiences with the new technology. Owner feedback was clear and consistent, revealing that MyFord Touch was a key purchase reason. While owners reported that they love the system, there were distinct areas where they wanted improvements. Earlier this year, Ford started delivering on their requests, beginning with more instructions and information on how to best utilize the capabilities of the system.

Ford launched two programs modeled after what consumers experience when purchasing a new electronic device. First, the company added a new MyFord Touch owner support website featuring how-to videos at syncmyride.com. Second, free “SYNC My Ride” personalized training sessions for new owners are now offered through Ford dealers – scheduled at customers’ convenience.

The visual enhancements to MyFord Touch are based on simplifying the graphics with larger, bolder fonts, removing low-priority visual content, and designing screens based on a consistent pattern. More than 1,000 screens in total have been updated with the improved look.

The new fonts are as much as 40 percent larger on some redesigned screens. The fonts also are wider and bolder to provide easier legibility, particularly among the rapidly increasing number of drivers age 60 and older.

Ford also took the opportunity to update the performance of the system and add new features for customers to help them keep pace with the fast-moving consumer electronics market.

Faster touch-screen response time, for example, was a key request from owners. Initial testing shows that touch and voice response is at least two times faster than the current system.

Visit ford.com for more information on MyFord Touch.

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25 COMMENTS ON THIS ARTICLE
Debbie F after downloading the upgrade I no longer have the outside temp showing... why??
1 year(s) ago via
Kyriakos Kalaitzidis Will this also, allow current owners to purchse and upgrade or unlock and have NAV options available.
2 year(s) ago via
Will Brown When is the New Update to MyFord Touch going to be released?? Anyone have any idea on this? All I'm getting is 1st Quarter of this year. Can anyone get any more specific? Thanks,
2 year(s) ago via
WBE I'm still very disappointed with the Voice Commands, which they don't appear to have touched in this upgrade. There's too many layers involved with issuing commands. Why should I have to preface "Temperature 74 degrees" with "Climate" to activate the climate subsystem? What other subsystem could a temperature setting be applicable to?? The voice commands for MyFord are hardly "natural," so the user has to speak like a computer rather than a person. They also say the interface is faster, but it doesn't appear to be by very much. What's with the fading effect? I don't need that -- what I need is instant feedback and a string of button presses that can be completed within 2 seconds (because I don't want to look at the screen any longer than that while I'm driving). What's with the ancient "FM1-2-3" button? Can they seriously NOT fit more preset buttons onto the screen so I just have to push FM once, then choose my station? Why is it limited to just six when there's NO physical button limitations? C'mon Ford, thanks for the upgrade but you still have a long ways to go!
2 year(s) ago via
Larry Ebert I updated my 2011 Edge with the 2013 SYNC upgrade and appreciate the small things that were improved like the Icons, Font, less clutter on the screens, etc. That said, improvement of some larger things like system stability and better voice recognition would be an even more welcome upgrade. Stability issues include screen changes without any known reason, heater/AC occasionally does the opposite of what is needed based on cabin temperature, defrost blows cold air sometimes on startup in mild temperatures when the system is not set on defrost, etc. A really useful addition would be user control of default screens, or at least let SYNC startup with the same screens that were in use at shutdown. Everytime the engine is restarted we have to spend time setting up the screens that we had when the engine was shutdown. Lastly, perhaps a forum could be available where the user can determine if his SYNC "quirks" are platform wide or only unique to his unit.
2 year(s) ago via
Cyndi Kershaw @Rodney..although she was using the touch screen all the functions can also be performed via voice command. :) I need to be able to set the time limit for the alerts, by the time I look, poof gone.
2 year(s) ago via
Rodney Timms I'm sorry, but all this "touchscreen" technology is a step backward in terms of highway safety. As the engineer sat in a stationary car and demonstrated all the features, things were fine, but how is a driver supposed to keep eyes "on the road" while doing all this screen interaction? Everything should be totally handsfree, as in my 2010 Taurus Limited, where I hit one button on the steering wheel and accomolish all tasks by simply talking to the computer. In my opinion, this is the safest and best version of SYNC. Any involvement beyond that level is an unsafe distraction from the job at hand - driving. And let's face it, if given any opportunity, most drivers today will play with the touchscreen.
2 year(s) ago via
John Gianopulos @Kevin.. If I didn't watch it I wouldn't have commented...
2 year(s) ago via Facebook
Patrick Ponce Will the Sync be upgraded on older model Fords? My wifes 2011 Escape should get upgraded.
2 year(s) ago via Facebook
Gene Swihart I have my own gps. All I want is a place on the dash to mount it.
2 year(s) ago via Facebook
Bill Saunders Two or three months!? Was hoping to engage the Heated Seats in my MKX without paging them up on 20 degree mornings! Otherwise, improvements look encouraging.
2 year(s) ago via
Rebecca At Ford @Mike B. - We don't have a TV in the front of our vehicles. MyFord Touch enables you to integrate your cell phone, PDA, and media devices into your car. This allows drivers to use their cellphone, radio, or media device safely via voice commands or the push of a button on the steering wheel. @Ed and John - The upgrades and enhancements they're talking about is the Performance Upgrade coming this spring. Consider this a sneak peek of what you'll be receiving ;) Rebecca, In-Vehicle Technology Team
2 year(s) ago via Facebook
Kevin Winters @ the " fix it first" guys... Did you not hear the part where ALL current My Touch systems will be mailed a thumb drive Upgrading and improving their current system to this entirely rewritten software? That's more than most companies would do. Or did you guys not bother to watch?
2 year(s) ago via Facebook
Gurpreet Singh i m engg. of ford company...if u anyone feel any problem in ur vehicle then u can ask me.......
2 year(s) ago via Facebook
Nermal Mason If my truck ever starts talking to me, it's getting freaked out on. Have you ever seen 2001: A Space Odyssey?
2 year(s) ago via Facebook
John Gianopulos @ed. I agree with 1000%. Fix what's out there first!
2 year(s) ago via Facebook
Alex Deme @Mike. I think you're bad at gauging age.
2 year(s) ago via Facebook
Ed Miller Let's not worry about enhancements; fix what doesn't work! My "My Ford Touch" has not worked properli for going on 2 months; VERY frustrating especially after spending a year with a junk Work Solutions in a Transit. I think Ford tries to out technology itself.
2 year(s) ago via Facebook
Rustle See Ford... I love you. But please send me all press releases first going forward. "...systems in their Ford vehicle is very important to here."
2 year(s) ago via Facebook
Lanny Sanford like this
2 year(s) ago via Facebook
James Hensley didnt turn traitor srry bout that
2 year(s) ago via Facebook
Ryan Black You need to take a look in the mirror and a grammar book. ;)
2 year(s) ago via Facebook
Ryan Black What does age have to do with his potential competency?
2 year(s) ago via Facebook
Mike Bunce I thought it was ilegal to have the tv in the front seat? NICE job FLORD!!!!!! MORE Accident on our Highways!!!
2 year(s) ago via Facebook
Mike Bunce ENGINEER? looks no more tham 18 too me
2 year(s) ago via Facebook
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